Please read our returns policy prior to purchasing from Cunniffe Electric in order to familiarise yourself with our policies on returns, refunds, repairs and your legal rights.
We also recommend you inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied, ensuring that all products are of acceptable quality and are as described. If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days.
We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund. Such refund will not be later than 14 days from notice to us of order cancellation.
Your right to cancel your order
When you purchase online you have a statutory right to cancel your order for any reason within 7 days; you then have 7 days from the date you cancelled the order to return the product to Cunniffe Electric. It is your responsibility to take reasonable care of the goods prior to returning them; you are responsible for any diminished value of the goods resulting in the handing of the goods beyond what is necessary to establish their functionality and suitability.
Please note:
a. You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned.
b. Hygiene seals on any personal care products such as shavers must be intact.
c. Customised or personalised goods cannot be refunded or exchanged.
d. You the customer are responsible for the due care of the products being returned.
This Returns Policy is in accordance with The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Your Consumer Rights
Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.
Under the Act the purchaser of goods has a number of rights, including that:
a. Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
b. Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
c. Goods must be as described – the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
Returns
When you purchase online you have a statutory right to return unopened goods (other than perishable or customised) up to 7 days after receiving your order: this is the cooling off period. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the unopened goods to us and we will organise a refund (excluding delivery cost). Memory cards and software must be in their sealed packaging. The product must not have been used or installed or had any data inputted.
In addition to this cooling-off period, you can return any item unopened and in its original packaging within 28 days of receipt for credit or exchange. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will issue a credit or exchange (excluding delivery cost).
Exceptions to this are goods which are made to your specifications – ie special order
